Refund Policy

Last Updated: September 24, 2025

This Refund Policy outlines the terms and conditions under which Quivenso ("we," "us," or "our") processes refund requests for our webinar services, educational content, and related digital products. By purchasing any service or product from Quivenso.pro, you acknowledge and agree to this policy.

General Refund Principles

We are committed to providing high-quality educational experiences through our webinar platform. Our refund policy is designed to be fair to both our customers and our business while maintaining the integrity of our educational services.

Refunds are processed based on the type of purchase, timing of the request, and specific circumstances outlined in this policy. All refund requests are evaluated individually and must meet the criteria specified below.

Webinar Registration Refunds

Live Webinar Sessions

For individual live webinar registrations, the following refund terms apply:

Full Refund: Requests submitted more than 7 days before the scheduled webinar start time are eligible for a complete refund of the registration fee.
Partial Refund: Requests submitted between 3 and 7 days before the webinar start time may receive a 50% refund of the registration fee.
No Refund: Requests submitted less than 3 days before the webinar start time, or after the webinar has commenced, are not eligible for refunds.
Technical Issues: If you experience technical difficulties preventing webinar access due to platform errors on our end, a full refund will be issued regardless of timing.

Webinar Series and Bundles

For multi-session webinar series or bundled packages:

Refunds are available within 14 days of initial purchase if no sessions have been attended.
Once you have attended any session within the series, the package becomes non-refundable.
Partial refunds for unused portions of a series are not available.
Transferring registration to another person may be permitted at our discretion as an alternative to refunds.

Subscription Service Refunds

Monthly Subscriptions

Monthly subscription services operate under the following refund conditions:

Refunds are available within 14 days of the initial subscription purchase if no webinars or content have been accessed.
Renewal charges are non-refundable once processed, but you may cancel at any time to prevent future billing.
Partial month refunds are not provided; your access continues until the end of the current billing period.

Annual Subscriptions

Annual or long-term subscription refunds are subject to these terms:

Full refund available within 30 days of purchase if no webinars or premium content have been accessed.
After 30 days, refunds will be prorated based on unused time, minus a 25% administrative fee, provided fewer than 5 webinars have been attended.
No refunds are available after 90 days from the subscription start date or if more than 10 webinars have been attended.

Recorded Content and Digital Products

On-Demand Webinar Recordings

Purchases of recorded webinar content are governed by these refund rules:

Refunds are available within 7 days of purchase if the recording has not been viewed or downloaded.
Once a recording has been accessed, streamed, or downloaded, it becomes non-refundable.
Technical issues preventing access to purchased recordings will result in a full refund or replacement access at your choice.

Educational Materials and Resources

Downloadable materials, course handouts, and supplementary resources:

Digital downloads are non-refundable once accessed or downloaded.
If materials are significantly different from their description or contain critical errors, refunds may be issued at our discretion.
Bundled materials purchased with webinar access follow the same refund timeline as the associated webinar.

Refund Exceptions and Special Circumstances

Cancelled or Rescheduled Events

When we cancel or significantly reschedule a webinar:

You will receive a full refund automatically if the rescheduled time does not work for you.
Alternatively, you may choose to apply your registration to a future webinar of equal or lesser value.
Notification of cancellations or major schedule changes will be sent at least 48 hours in advance when possible.

Service Interruptions

In cases of platform-wide service disruptions:

Temporary outages lasting less than 30 minutes will not qualify for refunds but may receive service credit.
Extended outages preventing webinar access will result in full refunds or complimentary access to future sessions.
We will make reasonable efforts to reschedule interrupted live sessions.

Dissatisfaction with Content

While we strive for excellent educational experiences, subjective dissatisfaction with content quality or teaching style does not automatically qualify for refunds beyond the standard timeframes listed above. Refund decisions based on content dissatisfaction are made at our sole discretion.

Refund Request Process

How to Request a Refund

To initiate a refund request, you must:

Contact our support team via email at info@Quivenso.pro with your purchase details.
Include your order number, date of purchase, and reason for the refund request.
Submit your request within the applicable refund window for your purchase type.
Provide any supporting documentation if claiming technical issues or special circumstances.

Processing Timeline

Approved refund requests follow this timeline:

Review Period: All requests are reviewed within 3 to 5 business days of submission.
Approval Notification: You will receive email confirmation once your request is approved or denied.
Processing Time: Approved refunds are processed within 7 to 10 business days.
Payment Return: Funds return to your original payment method within 5 to 14 business days depending on your financial institution.

Required Information

Your refund request must include:

Full name associated with the purchase
Email address used for registration
Order or transaction number
Date of purchase
Specific item or service for which refund is requested
Detailed reason for refund request

Non-Refundable Items and Services

The following are explicitly non-refundable under all circumstances:

Promotional or discounted registrations marked as "non-refundable" at time of purchase
Gift certificates, vouchers, or promotional codes
Third-party services or products purchased through our platform
Processing fees, transaction fees, or currency conversion charges
Services consumed in full, including completed webinar series
Custom or personalized educational content created specifically for individual clients

Payment Method Considerations

Credit and Debit Card Refunds

Refunds to credit or debit cards will be processed to the original card used for purchase. If the card has expired or been closed, please contact your financial institution for assistance in claiming the refund.

Alternative Payment Methods

For purchases made through digital wallets, online payment services, or other alternative methods, refunds will be returned through the same channel. Processing times may vary based on the third-party provider's policies.

Currency and Exchange Rates

Refunds are issued in the original transaction currency. Any currency conversion fees or exchange rate differences between the purchase date and refund date are the responsibility of the customer.

Account Credit Alternative

In some cases, we may offer account credit as an alternative to a monetary refund:

Account credits may be offered for amounts equal to or greater than the refund value.
Credits can be applied to future webinar registrations, subscriptions, or digital products.
Account credits do not expire but are non-transferable and cannot be redeemed for cash.
You may decline account credit and request a standard refund within the applicable timeframe.

Corporate and Group Purchases

Refunds for corporate accounts, team subscriptions, or group registrations are subject to additional terms:

Refund requests must be submitted by the account administrator or authorized purchaser.
Group registration refunds are calculated based on the number of unused seats.
Corporate subscription cancellations require 30 days written notice.
Custom enterprise agreements may have specific refund terms outlined in separate contracts.

Dispute Resolution

If your refund request is denied and you wish to dispute the decision:

Submit a written appeal to info@Quivenso.pro within 14 days of the denial notification.
Include any additional evidence or information supporting your case.
Our management team will conduct a secondary review within 10 business days.
The decision from the secondary review is final and binding.

For payment disputes or chargebacks initiated through your financial institution, your access to our platform and services may be suspended pending resolution. Fraudulent chargebacks may result in permanent account termination.

Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Your continued use of our services after policy modifications constitutes acceptance of the updated terms. We encourage you to review this policy periodically to stay informed of any changes.

For purchases made before a policy change, the refund terms in effect at the time of purchase will generally apply unless the new terms are more favorable to the customer.

Contact Information

For questions about this Refund Policy or to submit a refund request, please contact us:

Quivenso
Tirreno, Jan Marx St, Helicon Heights
Bloemfontein, 9301
South Africa

Email: info@Quivenso.pro
Phone: +27184644222

Our customer support team is available to assist you with refund inquiries and will respond to all requests within 2 business days.